DIESEL POWER SOURCE
PRIVATE MEMBERSHIP ASSOCIATION
SHIPPING & RETURNS
Diesel Power Source Private Membership Association (“Association”) and Diesel Power Source, LLC (“DPS”) provide the following shipping, return, and exchange policies for Association Members. All purchases are governed by the applicable Membership Agreement & Product Warranty Agreement executed at the time of purchase.
SHIPPING
- Order Processing: In-stock orders require 2–4 business days to process. Special-order items take 7–10 business days for processing.
- Shipping Times: Standard ground shipping (FedEx/UPS/USPS) takes 3–7 business days. Expedited shipping is available at an additional charge.
- Shipping Estimates: Based on item availability and Member’s chosen shipping method, estimated dates will appear at checkout.
- Shipping Costs: Shipping rates are weight-based and rounded to the nearest pound, per carrier policies. Free shipping is available for select products within the lower 48 states. Additional shipping fees apply outside this region.
- International Shipping: Some products have restrictions and may not ship internationally.
ORDER CANCELLATIONS
- Cancellation Before Shipment: Member may cancel an order before it ships by contacting DPS at 801-930-8404 or sales@dieselpowersource.com. Orders that have already shipped cannot be canceled and are instead subject to the Returns Policy below.
- Cancellation Fee: Any order canceled before shipment is subject to a cancellation fee equal to the payment processing fees incurred by DPS on the order. DPS is charged payment processing fees on every transaction, and those fees are not returned to DPS when an order is refunded, even if the order is canceled the same day it is placed.
- Refund Amount: The cancellation fee will be deducted from Member's refund. Member will receive the total order amount less the cancellation fee, rather than a full refund, issued to the original payment method.
RETURNS POLICY
Returns are separate from warranty claims. This section governs returns of products that a Member does not wish to keep. For warranty claims on defective products, see the “Warranty Claims” section below.
- Eligibility: Returns must be made within 14 days of receipt. Items must be new, unused, in resalable condition, and include all original parts and packaging.
- Unacceptable Returns: Returns will not be accepted if the item has been removed from its box, installed, mounted, welded, altered, or tampered with (including electronic parts). Special-order items are non-returnable.
- RMA Required: To return a product, Member must request a Return Merchandise Authorization (RMA) number by contacting DPS at 801-930-8404 or sales@dieselpowersource.com. The RMA number must be clearly marked on the outside of the return package. Returns without an RMA number will not be accepted.
- Member Responsibility: Members are responsible for all return shipping costs and for insuring the returned items. DPS does not cover shipping charges related to returns, including any taxes, customs, and duties.
- Inspection and Restocking Fee: All returns are subject to inspection. A 15% restocking fee will be applied. Original shipping costs are non-refundable.
REFUNDS
- Refund Amount: Member may return new, unused products for a full refund minus shipping costs, payment processing fees, and a 15% restocking fee.
- Processing: Once the returned item passes inspection, the refund will be issued to the original payment method or as store credit, at DPS’s discretion.
- Delays: Processing times vary by financial institution. Contact your bank or credit card company if you experience delays.
WARRANTY CLAIMS
Warranty claims are separate from returns. If a Member believes a product is defective or has failed under normal use, the Member should file a warranty claim under the applicable Product Warranty Agreement—not a return.
- Filing a Warranty Claim: Contact DPS Customer Service at 801-930-8404 or sales@dieselpowersource.com to obtain a Return Material Authorization (RMA) number. Member must provide: (1) a picture of Member’s driver’s license; and (2) a current copy of the vehicle registration.
- RMA Required: The RMA number must accompany any product returned for warranty consideration. Products returned without an RMA number will not be processed.
- Evaluation: Issuance of an RMA number does not guarantee claim approval. DPS will inspect the product and is the final authority on all warranty claims.
- Shipping Costs: Members are responsible for all shipping costs related to warranty claims, including any taxes, customs, and duties.
- Warranty Terms: All warranty claims are subject to the terms, conditions, and exclusions set forth in the applicable Product Warranty Agreement provided at the time of purchase. Warranty coverage requires that Member has completed and submitted the Online Warranty Registration Form within fourteen (14) days of purchase.
EXCHANGES
- Defective or Damaged Products: Items that are defective or damaged upon arrival will be replaced with the same product, subject to warranty terms. Contact sales@dieselpowersource.com to initiate the exchange and obtain an RMA number.
REPORTING ISSUES
- Missing or Damaged Items: Any shipment discrepancies must be reported within 7 days of receipt. DPS will resolve any shipping errors reported within this timeframe.
RETURN ADDRESS
Diesel Power Source
5124 w Old Bingham Hwy.
Unit #4
West Jordan, UT 84081
801-930-8404
